Official City of Brantford eServices Portal

View The Complete Customer Service Strategy

Flash Version

The complete Customer Service Strategy 2013 Implementation Plan is available in Adobe Flash format. Click to download the Flash plugin to your browser - opens a new browser window.

1. Click to view the Flash format Customer Service Strategy - opens a new browser window.

2. Click to view the Flash format Customer Service Strategy Implementation Plan - opens a new browser window.

PDF Version

The complete Customer Service Strategy 2013 documentation is available in Adobe PDF format. Click to download the Acrobat Reader plugin to your browser - opens a new browser window.

1. Click to view the PDF format Customer Service Strategy - opens a new browser window.

2. Click to view the PDF format Customer Service Strategy Implementation Plan - opens a new browser window.

Ensure Access to Services

To ensure community access to services that are barrier-free, accessible and consistent with AODA regulations, municipalities must review their customer service standards and practices.

We will…

  • Continue to improve the accessibility of City-owned facilities
  • Provide enhanced services that are barrier-free
  • Continue to enhance customer service standards to ensure access to all customers and stakeholders and ensure AODA compliance
  • Provide multiple channels and access points for all customers