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View The Complete Customer Service Strategy

Flash Version

The complete Customer Service Strategy 2013 Implementation Plan is available in Adobe Flash format. Click to download the Flash plugin to your browser - opens a new browser window.

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PDF Version

The complete Customer Service Strategy 2013 documentation is available in Adobe PDF format. Click to download the Acrobat Reader plugin to your browser - opens a new browser window.

1. Click to view the PDF format Customer Service Strategy - opens a new browser window.

2. Click to view the PDF format Customer Service Strategy Implementation Plan - opens a new browser window.

Business Processes & Streamlining

Every business, regardless of type, operates as a collection of business processes. Each process starts with a request and is completed with the delivery of service. To enable continuous service improvement and the delivery of efficient and effective services that are valued by the customers and stakeholders of the community, business processes of the corporation must be reviewed and updated.

We will …

  • Ensure that processes are designed to add value for the customer—processes serve a purpose, are efficient and effective, accessible and meet the needs of customers
  • Review key business processes against standards on a regular basis to ensure continuous improvement using various process mapping and customer relationship management systems (CRM)
  • Create a service inventory for the City that identifies service contacts, owners, processes and a strategy that supports review efforts