Transforming an organization to become more customer-centred involves an increased focus on communication. Information must be shared with the both internal and external customers and stakeholders in an effort to provide improved customer service.
- Develop, design, and distribute materials to communicate the Customer Service Strategy and guidelines to our customers, both internal and external, staff, Council and community stakeholders using various communication tools, techniques and channels
- Communicate using clear simple language while ensuring transparency and openness
- Build public awareness of the services the City provides through various communication channels
- Provide updates on a regular basis to any changes or modifications as part of the strategy