Official City of Brantford eServices Portal

View The Complete Customer Service Strategy

Flash Version

The complete Customer Service Strategy 2013 Implementation Plan is available in Adobe Flash format. Click to download the Flash plugin to your browser - opens a new browser window.

1. Click to view the Flash format Customer Service Strategy - opens a new browser window.

2. Click to view the Flash format Customer Service Strategy Implementation Plan - opens a new browser window.

PDF Version

The complete Customer Service Strategy 2013 documentation is available in Adobe PDF format. Click to download the Acrobat Reader plugin to your browser - opens a new browser window.

1. Click to view the PDF format Customer Service Strategy - opens a new browser window.

2. Click to view the PDF format Customer Service Strategy Implementation Plan - opens a new browser window.

Ongoing Communication

Transforming an organization to become more customer-centred involves an increased focus on communication. Information must be shared with the both internal and external customers and stakeholders in an effort to provide improved customer service.

We will…

  • Develop, design, and distribute materials to communicate the Customer Service Strategy and guidelines to our customers, both internal and external, staff, Council and community stakeholders using various communication tools, techniques and channels
  • Communicate using clear simple language while ensuring transparency and openness
  • Build public awareness of the services the City provides through various communication channels
  • Provide updates on a regular basis to any changes or modifications as part of the strategy