Official City of Brantford eServices Portal

View The Complete Customer Service Strategy

Flash Version

The complete Customer Service Strategy 2013 Implementation Plan is available in Adobe Flash format. Click to download the Flash plugin to your browser - opens a new browser window.

1. Click to view the Flash format Customer Service Strategy - opens a new browser window.

2. Click to view the Flash format Customer Service Strategy Implementation Plan - opens a new browser window.

PDF Version

The complete Customer Service Strategy 2013 documentation is available in Adobe PDF format. Click to download the Acrobat Reader plugin to your browser - opens a new browser window.

1. Click to view the PDF format Customer Service Strategy - opens a new browser window.

2. Click to view the PDF format Customer Service Strategy Implementation Plan - opens a new browser window.

Information Technology

For organizations to be effective, the right tools and technologies have to be in place and integrated with the appropriate business systems in order to deliver the most value. As business strategies and objectives evolve to accommodate the changing needs of customers, new technologies must be implemented to ensure easy access to City services that are delivered in a consistent and accurate manner, regardless of the channel utilized to access the information.

We will …

  • Continue to enhance www.brantford.ca and www.mybrantford.ca with greater service information and accessibility
  • Use management information systems to analyze and improve service delivery
  • Explore and propose a CRM solution that has the ability to integrate with other City systems and technologies and implement
  • Update and integrate the service delivery knowledge base for services with the proposed CRM software
  • Explore potential of using existing service delivery knowledge base application for customers that will be accessible through the City website and/or mobile applications
  • Continue to develop and increase the availability and potential for online information, transactions, e-solutions and mobile applications
  • Continue to enhance the intranet for internal customers and employees
  • Continue to comply with Accessibility for Ontarians with Disabilities Act (AODA) technology-related standards