Official City of Brantford eServices Portal

View The Complete Customer Service Strategy

Flash Version

The complete Customer Service Strategy 2013 Implementation Plan is available in Adobe Flash format. Click to download the Flash plugin to your browser - opens a new browser window.

1. Click to view the Flash format Customer Service Strategy - opens a new browser window.

2. Click to view the Flash format Customer Service Strategy Implementation Plan - opens a new browser window.

PDF Version

The complete Customer Service Strategy 2013 documentation is available in Adobe PDF format. Click to download the Acrobat Reader plugin to your browser - opens a new browser window.

1. Click to view the PDF format Customer Service Strategy - opens a new browser window.

2. Click to view the PDF format Customer Service Strategy Implementation Plan - opens a new browser window.

Respond to Needs of Our Customers

We will …

  • Communicate corporate customer service guidelines and policies
  • Provide streamlined sources for citizens and employees regardless of how accessed
  • Continue to be responsive to customers through proactive engagement and solicitation of their satisfaction levels
  • Continually assess the services being offered and the available access points to ensure customer needs are being met
  • Continue to evolve our customer service guidelines, policies, processes and methods of accessibility to meet the ongoing and ever-changing needs of the customers and stakeholders we serve
  • Benchmark service availability and standards and compare with the leading practices of other municipalities; modify where warranted
  • Work to ensure that departments have an effective customer feedback system in place that enables both internal and external customers to comment on their services and provide suggestions for improvement
  • Conduct service satisfaction surveys with the community and staff to gauge awareness and approval of service quality and levels both internally and externally