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View The Complete Customer Service Strategy

Flash Version

The complete Customer Service Strategy 2013 Implementation Plan is available in Adobe Flash format. Click to download the Flash plugin to your browser - opens a new browser window.

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PDF Version

The complete Customer Service Strategy 2013 documentation is available in Adobe PDF format. Click to download the Acrobat Reader plugin to your browser - opens a new browser window.

1. Click to view the PDF format Customer Service Strategy - opens a new browser window.

2. Click to view the PDF format Customer Service Strategy Implementation Plan - opens a new browser window.

Streamlining

We will …

  • Maximize first contact resolution
  • Update current service delivery database for relevancy and accuracy as an immediate measure and to form the basis of a customer relationship management tool
  • Conduct a review of current telephone systems and investigate improved telephony service options
  • Review customer service counters and the opportunities for self-service through community access points and/or service channels (kiosks at community facilities, on-line information centre)
  • Continue to explore options for working with other agencies and organizations
  • Increase information sharing between all departments
  • Ensure that an integrated and coordinated approach to service delivery and management across all channels is utilized while streamlining sources for customers and employees regardless of how accessed