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View The Complete Customer Service Strategy

Flash Version

The complete Customer Service Strategy 2013 Implementation Plan is available in Adobe Flash format. Click to download the Flash plugin to your browser - opens a new browser window.

1. Click to view the Flash format Customer Service Strategy - opens a new browser window.

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PDF Version

The complete Customer Service Strategy 2013 documentation is available in Adobe PDF format. Click to download the Acrobat Reader plugin to your browser - opens a new browser window.

1. Click to view the PDF format Customer Service Strategy - opens a new browser window.

2. Click to view the PDF format Customer Service Strategy Implementation Plan - opens a new browser window.

Improved Telephone System

Today’s organizations are constantly facing pressures to improve the customer experience. Telephone systems should be responsive, flexible and enable a consistent level of service and access regardless of which municipal location.

We will…

  • Continue to investigate and explore options for improving our phone system or migrate to a telephony system to allow for one system that will function between multiple locations
  • Target improvement areas, internal voice recognition and automated attendant possibilities
  • Integrate, where possible, telephony technology with other City systems and technologies