Today’s organizations are constantly facing pressures to improve the customer experience. Telephone systems should be responsive, flexible and enable a consistent level of service and access regardless of which municipal location.
- Continue to investigate and explore options for improving our phone system or migrate to a telephony system to allow for one system that will function between multiple locations
- Target improvement areas, internal voice recognition and automated attendant possibilities
- Integrate, where possible, telephony technology with other City systems and technologies